For existing MoEngage customers. Your Content API connection, code snippets, endpoints, security tokens and experiment IDs keep working after the upgrade. No changes are required in MoEngage.
Your upgrade
No changes are required in MoEngage.
1. What stays the same
Item | After the upgrade |
|---|---|
Jacquard Content API connection | No change |
Jacquard code snippets in subject lines and push messages | No change |
Jacquard endpoints and security tokens | No change |
Experiment IDs in your snippets | No change |
Amazon S3 engagement data export | No change |
Sends | Continue as normal |
2. Upgrade stages
2.1 Stage 1: Account copied (Minutes)
Jacquard copies campaigns, approved content, users and send history.
You: no action.
2.2 Stage 2: Side by side (24 hours minimum)
The new Jacquard runs alongside your current setup. Sends use the current platform.
You: accept your invitation and review the parity checklist.
2.3 Stage 3: Switch-over (48 hours minimum)
Your existing connection serves content from the new Jacquard. No change in MoEngage.
You: no action.
2.4 Stage 4: Settling (7 days)
Jacquard checks reporting matches across old and new.
You: sign off with your Jacquard contact.
3. Plan ahead
3.1 Share key dates
Send your Jacquard contact any code freezes, peak periods or large sends.
3.2 Confirm user access
Tell your Jacquard contact who needs an invitation at stage 2.
3.3 Report new campaigns
Tell your Jacquard contact about Jacquard campaigns created after stage 1.
3.4 Leave MoEngage unchanged
Don’t edit or delete the Jacquard Content API, code snippets or S3 export.
3.5 New touchpoints
After the upgrade, your admin uses the technical setup guide and your marketing team uses the message setup guide.
Reference
Questions
Do I need to change anything in MoEngage?
No.
Why can’t I see my existing snippet code in Jacquard?
The new Jacquard doesn’t display existing code. It still works. The Connect tab shows code for new touchpoints only.
An existing message has stopped showing Jacquard copy
Don’t replace the code. Contact your Jacquard contact.