For existing Braze customers. Your Connected Content blocks, endpoints, security tokens and experiment IDs keep working after the upgrade. No changes are required in Braze.
Your upgrade
No changes are required in Braze.
What stays the same
Item | After the upgrade |
|---|---|
Connected Content blocks in campaigns and Canvases | No change |
Jacquard endpoints, security tokens and Connected Content credential | No change |
Experiment IDs in your blocks | No change |
Jacquard Current (event data) | No change |
Sends | Continue as normal |
Upgrade stages
Stage 1: Account copied (Minutes)
Jacquard copies campaigns, approved content, users and send history.
You: no action.
Stage 2: Side by side (24 hours minimum)
The new Jacquard runs alongside your current setup. Sends use the current platform.
You: accept your invitation and review the parity checklist.
Stage 3: Switch-over (48 hours minimum)
Your existing connection serves content from the new Jacquard. No change in Braze.
You: no action.
Stage 4: Settling (7 days)
Jacquard checks reporting matches across old and new.
You: sign off with your Jacquard contact.
Plan ahead
Share key dates
Send your Jacquard contact any code freezes, peak periods or large sends.
Confirm user access
Tell your Jacquard contact who needs an invitation at stage 2.
Report new campaigns
Tell your Jacquard contact about Jacquard campaigns created after stage 1.
Leave Braze unchanged
Don’t edit or delete Jacquard Connected Content blocks, credentials or your Current.
New touchpoints
After the upgrade, your admin uses the technical setup guide and your marketing team uses the message setup guide.
Reference
Questions
Do I need to change anything in Braze?
No.
Why can’t I see my existing block code in Jacquard?
The new Jacquard doesn’t display existing code. It still works. The Connect tab shows code for new touchpoints only.
An existing message has stopped showing Jacquard copy
Don’t replace the code. Contact your Jacquard contact.