For existing Adobe Journey Optimizer customers. Your Custom Action, fragments, endpoints, security tokens and experiment IDs keep working after the upgrade. No changes are required in AJO.
Your upgrade
No changes are required in AJO.
1. What stays the same
Item | After the upgrade |
|---|---|
Jacquard Custom Action | No change |
Personalisation expressions, fragments and open pixels | No change |
Jacquard endpoints and security tokens | No change |
Experiment IDs in your journeys | No change |
Amazon S3 destination (click data) | No change |
Sends | Continue as normal |
2. Upgrade stages
2.1 Stage 1: Account copied (Minutes)
Jacquard copies campaigns, approved content, users and send history.
You: no action.
2.2 Stage 2: Side by side (24 hours minimum)
The new Jacquard runs alongside your current setup. Sends use the current platform.
You: accept your invitation and review the parity checklist.
2.3 Stage 3: Switch-over (48 hours minimum)
Your existing connection serves content from the new Jacquard. No change in AJO.
You: no action.
2.4 Stage 4: Settling (7 days)
Jacquard checks reporting matches across old and new.
You: sign off with your Jacquard contact.
3. Plan ahead
3.1 Share key dates
Send your Jacquard contact any code freezes, peak periods or large sends.
3.2 Confirm user access
Tell your Jacquard contact who needs an invitation at stage 2.
3.3 Report new campaigns
Tell your Jacquard contact about Jacquard campaigns created after stage 1.
3.4 Leave AJO unchanged
Don’t edit or delete the Jacquard Custom Action, fragments or S3 destination.
3.5 New touchpoints
After the upgrade, your admin uses the technical setup guide and your marketing team uses the message setup guide.
Reference
Questions
Do I need to change anything in AJO?
No.
Why can’t I see my existing Custom Action setup in Jacquard?
The new Jacquard doesn’t display existing code. It still works. The Connect tab shows code for new touchpoints only.
An existing message has stopped showing Jacquard copy
Don’t replace the code. Contact your Jacquard contact.