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Braze - SMS - Tracking Data with Currents
Braze - SMS - Tracking Data with Currents

Use a dedicated Current for Jacquard data

Updated over 2 months ago

If you're already using Currents with Jacquard, you can simply add the required SMS fields to your existing Jacquard Current. You do not need a separate Current for each channel.

Though Dynamic Optimisation uses code snippets to populate your language, passing the experiment data back to Jacquard requires a bit of extra setup.

Braze Currents

Jacquard leverages the Braze Currents feature to collect tracking information from your subscribers.

If you're not familiar with Currents, you can read up on the feature in Braze's documentation.

Essentially, the Current will work by passing tracking events to Jacquard via a webhook. We then tie those events back to your language variants on our side.

Each unique Braze Current is a line item in your Braze account. Connect with your Braze representative to discuss what fees an additional Current will incur.

Written walkthrough

1. Request Jacquard Amazon S3 credentials

To start, you'll need Jacquard to set up a special Amazon S3 bucket to receive your click tracking events from Braze.

Reach out to your Jacquard Customer Success representative to start this process. When the bucket has been created, your Customer Success representative will provide you with your unique credentials to create your click tracking Current.

2. Configure the Current

Under Partner Integrations in the menu on the left side of your screen, click on Data Export.

Click Create New Current at the top of the screen.

Choose Amazon S3 Data Export from the dropdown.

Give your Current a name and enter an email address Braze can contact in the event of errors.

In the Credentials box, add in the Jacquard AWS Access Key ID and Secret Access Key you were sent to their respective fields.

Then, add phrasee-braze-currents-exports in for the AWS S3 Bucket Name.

Finally, add the AWS S3 Bucket Folder you received from your Customer Success representative. It will likely be your company's name.

Take care when entering the bucket and folder names as they are case sensitive.

Under General Settings, check the Include events from anonymous users box. Under Message Engagement Events, check the following:

  • SMS Inbound Message Received

  • SMS/MMS Abort

  • SMS/MMS Delivery

  • SMS/MMS Delivery Failure

  • SMS/MMS Rejection

  • SMS/MMS Send

  • SMS/MMS Short Link Click

When you're finished, click Launch Current in the bottom-right corner.

3. Remove personally identifiable information (PII)

Now that you've set up your Current, you'll need to apply some field transformations to ensure no personally identifiable information (PII) is transmitted to Jacquard.

By default, the Current will include certain PII attributes, like email address. This integration does not ingest PII, so it's critical you take this action to turn this off for any event data passed along to Jacquard.

Click the Field Transformation Configuration tab, and then select EMAIL_ADDRESS in the Field dropdown. Set the Transformation Type to Removed and click Add Transformation.

Repeat this process for any additional PII fields you need to remove.

Ensure you leave CAMPAIGN_APP_ID, CAMPAIGN_ID, EXTERNAL_USER_ID and USER_ID unmodified, as Jacquard uses this to match back engagement data.


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Page last reviewed: 26 November 2024

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