Jacquard

Everything you need to know about the Jacquard platform

Jacquard Platform

Best practices for getting help from the Jacquard Support Team

How to File a Support Ticket

Find answers to some of our most commonly asked questions

Frequently Asked Questions (FAQ)

Jacquard Terminology

Getting Help

Understanding the Jacquard Content Library

Content Library Overview

Learn how to generate in the Jacquard Content Library

Creating Content

Core Platform

Best Practices for User Inputs

Learn the basics of creating content and editing content in Jacquard Core Platform

Generating Content

Easily create your own custom content workflows

Multichannel and Custom Workflows

Generating Core Platform Content - Legacy

How to perform basic functions in the Jacquard content library

Managing Content

Push core platform content quickly into your CEP

Core Platform Integrations

Managing Core Platform Content

Audience Optimisation

How to create a new Audience Optimisation experiment using the classic experiment generation workflow

Create an Experiment with Control Generation

Create an experiment with both creativity and control using Jacquard's Hybrid Generation

Create an Experiment with Hybrid Generation

Creating Experiments

How to clone an existing experiment in Jacquard

Cloning Experiments

Deleting an Experiment

Finding your User, Experiment, Project, and Account IDs

You can move experiments between projects that have the same settings

Moving an Experiment

Managing Experiments

How to generate reports across your account's projects and experiments

Account-Level Performance Reports

An overview of the performance report displayed on the results tab for email, push, and SMS tests using dynamic optimisation

Experiment-Level Performance Reports - Dynamic Optimisation Experiments

An overview of the performance report displayed on the results tab for email, push, and SMS tests using a classic testing methodology

Experiment-Level Performance Reports - Straight Splits and Test & Deploy Experiments

Download multiple experiments' results in .csv format

Exporting Results from Multiple Experiments

Engagement Reports

Everything you need to know about the language insights Jacquard provides at an individual experiment level

Experiment-Level Language Insights

Everything you need to know about the language insights Jacquard provides at the project or account level

Project-Level Language Insights

Language Insight Reports

Learn about this unique method for maximising experiment outcomes

Dynamic Optimisation - Understanding Dynamic Optimisation

Our recommendations for testing thresholds

Dynamic Optimisation - Minimum Recommended Testing Criteria

How to configure a Dynamic Optimisation experiment in the Jacquard platform

Dynamic Optimisation - Experiment Configuration

Always ensure your campaigns deploy properly by leveraging test mode

Dynamic Optimisation - Test Mode

Jacquard can display your data with or without Apple machine opens included

Dynamic Optimisation - Apple Mail Opens

What's a time-adjusted rate and more answered here

Dynamic Optimisation - Understanding Jacquard Uplift Calculations

Dynamic Optimisation

Options when you have to input your results manually

Inputting Results

How to enter results from an Excel file into your Jacquard experiment

Inputting Results - Copy and Paste from Excel

How to edit and upload the results template file for a campaign

Inputting Results - CSV Upload

Importing Experiment Results

Understand the implementation steps for Contextual Messaging

Contextual Messaging - Getting Started

Creating a Contextual Messaging campaign in the Jacquard platform

Contextual Messaging - Campaign Setup

Once your Contextual Messaging campaign is live, ongoing approval of new language is essential for continued optimisation

Contextual Messaging - Campaign Management

Contextual Messaging

Create API tokens for use with Jacquard integrations

Creating API Tokens

Teams

How to send your Jacquard Audience Optimisation language variants for approval

External Approvals

Admin

Creating a new Brand Voice in the library

Brand Voice Library

Helpful tips for configuring the Style Guide in your Brand Voice

Style Guide

Learn how to sample your existing brand language to create your Tone of Voice

Tone of Voice

Select your Brand Voice when generating your content

Using Your Brand Voice(s)

Brand Voice

Privacy Policy

All Resources

About

Terms of Use

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Personalised Campaigns

Contact

Integrations

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Go to Jacquard

Find answers and get help from Intercom Support and Community Experts

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