---
title: "Apple Mail Opens"
slug: "apple-mail-opens"
updated: 2025-07-10T16:31:40Z
published: 2025-07-10T16:31:40Z
canonical: "support.jacquard.com/apple-mail-opens"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.jacquard.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Apple Mail Opens

## Apple opens identification

Jacquard identifies automated opens made by Apple Mail clients for Dynamic Optimisation experiments.

An **Opens** table located beneath the primary results table is available in the **Summary** tab of Dynamic Optimisation experiments. The table shows the total number of machine opens and all other opens, as well as the percentage each comprises of the experiment's total opens.

## Remove Apple opens from results display

By default, the results in the main Dynamic Optimisation graph and table pictured above show the data ***with* machine opens included**. The experiment results will continue show the same data shown prior to releasing this feature by default.

[![](https://downloads.intercomcdn.com/i/o/1023012520/36ea030ce91ded99e744522e/8cddbc65-7b80-4aa8-b2dc-80d8483cf0bd.png?expires=1749755700&signature=ff2571cfa978be097fcbc590848c666eac9b4788f0c7025efcc38f0ebd32012c&req=dSAlFcl%2Fn4RdWfMW1HO4zWtbXxg0IW1VUrlhZzxLJ1fLh4BWOIOtIIgvc1pG%0A2QI3VekViGshkg4xGys%3D%0A)](https://downloads.intercomcdn.com/i/o/1023012520/36ea030ce91ded99e744522e/8cddbc65-7b80-4aa8-b2dc-80d8483cf0bd.png?expires=1749755700&signature=ff2571cfa978be097fcbc590848c666eac9b4788f0c7025efcc38f0ebd32012c&req=dSAlFcl%2Fn4RdWfMW1HO4zWtbXxg0IW1VUrlhZzxLJ1fLh4BWOIOtIIgvc1pG%0A2QI3VekViGshkg4xGys%3D%0A)

By unchecking the **Include machine opens in results** checkbox, the summary information, graph and main table will show results excluding machine opens. Generally, you can expect the open rate to decline (e.g. declining from 45%+ down to 20%+) and the overall uplift of the experiment to increase.

> [!WARNING]
> At present, this feature **does not remove machine opens from the optimisation decisioning**. We are investigating the viability of doing so in a future release.